Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days. Once your order is prepared, it will be dispatched for delivery.

Processing times may vary during high‑volume periods.

2. Shipping Times

Estimated delivery times:

Spain: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days

Delivery times may vary depending on the destination and local postal services.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be provided when available.

Tracking updates may take 24–48 hours to appear.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

We may offer free shipping promotions occasionally.

5. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. MUZZAÏ is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If a package is returned due to an incorrect address or customer absence, it can be resent once the shipping cost is paid again.

6. Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at muzzaiofficial@gmail.com and we will assist you.

External factors such as customs, local postal services, or weather conditions may cause delays beyond our control.

7. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with clear photos of the product and packaging.

We will offer a replacement or refund according to our Return & Refund Policy.